Politique de remboursement
Notice
Please note that at the moment, we are not accepting any visiting or in-person returns at any of our locations.
Return Policy
Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.
All purchases may be returned for any reason within 30 days from the date of delivery. Returns will incur no fees if the product is defective or damaged. Otherwise, customers will bear the return shipping costs.
Items returned must be in their original packaging, along with all accessories in the original shipment. All instances of returns from damaged or defective products are shipped back to Outsunny.
All other returns are shipped back to Outsunny at the customer’s expense. In cases where you choose to provide the shipping, a tracking number must be provided to Outsunny and confirmed delivered to our warehouse to complete the warranty transaction. If you would like us to collect the item(s), you can contact our customer service to arrange a collection (applicable only for items with the longest side <100 inches, and perimeter <150 inches, and weight <140 pounds). Please note that a collection charge will be charged and deducted from your refund. We will give you an exact quote for the collection charge when we arrange the collection with you. Please note that it is at the company's discretion to decide if the item may be returned to Aosom. Please allow 2–5 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return. Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us immediately to submit a claim for a return. Aosom may require pictures or videos of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us immediately to submit a claim for a return. Aosom may require pictures or videos of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 3–5 business days for the request to be completed. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on product availability and alternatives may be offered.